Contact Us
We'd love to hear from you
Get in Touch
Whether you have a question about our platform, need technical support, want to report an issue, or are interested in partnering with us, the Randomly team is here to help. Fill out the form below and we'll get back to you as soon as possible.
Send Us a Message
Response Times
We aim to respond to all inquiries within 24-48 business hours. For urgent matters related to account safety or harassment reports, please use the in-app reporting system for the fastest response. Our moderation team monitors reports around the clock to ensure the safety of our community.
In-App Reporting
For issues that occur during a chat session — such as harassment, inappropriate content, or suspicious behavior — please use the built-in report button available in every conversation. In-app reports include contextual information that helps our moderation team investigate and take action more quickly than this contact form.
Frequently Asked Questions
How do I delete my account?
You can request account deletion by contacting us through the form above. We will process your request and remove all associated personal data within 30 days.
Can I change my organization?
Yes, you can switch organizations from your profile settings. Organization changes are limited to prevent abuse — you may switch up to 2 times per week with a 24-hour cooldown between changes.
Is my identity ever revealed to other users?
Never — unless you explicitly choose to use the identity reveal feature during a conversation. Your phone number, real name, and profile photo are never shared automatically. See our Privacy Policy for full details.
How do I report a bug?
Use the form above with “Bug Report” as the subject. Include a detailed description of the issue, what you were doing when it occurred, and any error messages you saw. Screenshots are always helpful.
Business & Organization Onboarding
If you represent a university, company, or community and would like to add your organization to Randomly, we'd love to work with you. Use the form above with “Partnership” as the subject and tell us about your organization. Our team can help you get set up, verify your organization, and ensure a smooth onboarding experience for your members.